This Refund Policy applies to all purchases made on the DAYASHANKAR TRADING PRIVATE LIMITED platform. By making a purchase on our platform, you agree to the terms outlined in this policy.

1. Overview

Our priority is to ensure customer satisfaction with all transactions on our platform. This Refund Policy describes the circumstances under which refunds may be issued for purchases related to our online gaming services.

2. Eligibility for Refunds

To be eligible for a refund, you must meet one or more of the following criteria:

Technical Issues: If you are unable to access your purchased content due to technical problems originating from our platform, you may qualify for a refund.

Unauthorized Transactions: If you believe a transaction was unauthorized, you must report it to us within 7 days from the date of the transaction for a possible refund.

Service Not Provided: If you did not receive the service or product purchased within the expected delivery time due to issues on our end, a refund may be issued.

3. Non-Refundable Purchases

Certain purchases are non-refundable, including but not limited to:

In-game consumables or virtual currency that have already been used or partially used.

Special promotional offers or discounted items.

Any services that have been fully performed or delivered.

4. Requesting a Refund

To request a refund, please follow these steps:

1.Contact Support: Reach out to our support team at communication@dayanshankar1.com with your request, including your username, transaction details, and the reason for the refund request.

2.Provide Documentation: You may be required to provide additional information or documentation to support your request.

3.Review Process: Our team will review your request within 10 business days and notify you of the outcome.

5. Refund Process

If your refund is approved:

Refunds will be processed back to the original method of payment.

It may take up to 5-10 business days for the refund to reflect in your account, depending on your payment provider’s policies.

You will receive an email confirmation once the refund has been processed.

6. Chargebacks

Initiating a chargeback with your credit card provider without contacting us first may result in the suspension or termination of your account. We encourage all customers to first contact our support team to resolve any issues.

7. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated. Your continued use of our services after any changes indicates your acceptance of the new policy.

8. Contact Information

For further questions or assistance regarding this Refund Policy, please contact us at:

Email: communication@dayanshankar1.com

Phone: 7425089242

9. Limitation of Liability

In no event shall DAYASHANKAR TRADING PRIVATE LIMITED be liable for any indirect, incidental, punitive, or consequential damages of any kind arising from refunds beyond the amount paid for the specific service or product.

10. Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts in India.

11. Final Considerations

This Refund Policy is intended to provide clear guidelines regarding refunds. By purchasing our services, you acknowledge that you have read and understood this policy, and agree to be bound by its terms.

12. RIGHT TO WITHDRAW

12.1.Some online application stores provide the option to withdraw from any purchase made on such application store without giving any reason. Such refund policy may be published among the respective app store's terms of use. If you applied to an application store and received a refund for purchases made within our Games, we reserve the right to:

a)withdraw from your User account the virtual currency, purchased for the refunded amount, or the items, such virtual currency was spent on, or the purchased and refunded items;

b)to suspend your User account/Game access/Game functionality in case such refunds happen regularly and/or for fraudulent purposes, and/or if virtual currency balance becomes negative.

12.2. You have the right to withdraw from any purchase made from us within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day when the purchase in question is made.

12.3. To meet the withdrawal deadline, you should contact us before the withdrawal period has expired.

12.4. In the event that the statutory right of withdrawal is effectively exercised, we shall provide you a refund, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. Rummy shall use the same means of payment, through which we have received respective transaction. If the latter is unachievable for any reason, upon written instructions of payment beneficiary, the reimbursement shall be made by means of a wire transfer to designated account.